By Bennet Lientz, Kathryn Rea
Tools of bettering company tactics are constructed on an ongoing foundation, yet few are profitable. universal difficulties encountered contain the failure of strategies to fulfill expectancies and the shortcoming to maintain or reflect those company strategies. Involvement of body of workers at grassroots point, in addition to at administration point, is vital in imposing powerful method development equipment. The authors current a Read more...
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Additional info for Achieve Lasting Process Improvement. Reach Six Sigma Goals without the Pain
Sample text
Here is a fundamental thought. You tend to build more support for process change by showing and getting acknowledgement for the ways things are today than by presenting the fuzzy promises of the future. Telling addicted people how good they will feel if they kick their bad habits sounds good, but they still have the addictions. They must understand that they need to change. It is a basic tenet of rehabilitation that people acknowledge that they have problems and the impacts of the problems. You don’t want to rush out and start interviewing and collecting data.
Many firms focus on short-term profitability to keep their stock prices up and maintain investor happiness. These are standard goals. Often they translate into “cut costs,” which in turn means layoffs and terminations. Firms set targets for savings. Next they apportion the cost cutting across business units. T h e n the head cutting sets in. To put it another way, you may lose the Einsteins and be left with gnomes and trolls. Not good. With this approach, n o attention is paid to the processes so that cuts are made that tear apart critical processes.
What additional impacts were felt? W h o were the key players in the initiative? Looking back, what could have been done differently? You will have to do some informal interviewing to gather more information. You should give as the reasons for gathering the information that (1) you don’t want to repeat failed efforts and ( 2 ) you want to reuse experience and methods that proved successful. T h e results of this work will be the following: Identification of people w h o are supportive o r resistant to change-very useful later.
