By Hugh F. Halverstadt
This instructive, beneficial booklet, which might be used as a version for addressing ministries, church structures, and different non-profit agencies in clash, bargains methods of constraining those that act as antagonists and methods of participating with competitors.
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Example text
In most cases, outsiders cannot resolve conflicts for the original parties. The arbitration of a conflict simply resolves matters so that members of the larger community housing it are no longer held hos- Page 13 tage by it. As necessary as arbitration may often be in church systems, a constructive management of differences by insiders is much to be preferred. It should at least be attempted before outsiders are brought in. This book is written primarily for insiders' use in dealing with church conflicts.
We focus on what is going on outside of us rather than within us. Step One of this book's model for managing conflicts changes this habitual response to conflictive situations. It directs our attention first to ourselves as managers (see fig. 1). Registering Feelings to Detect their Underlying Messages Conflictive situations arouse negative feelings in most people. People sense the presence of conflict even when things seem calm on the surface; parties deny that anything is going on, but their behaviors tell otherwise.
The insight that process is key to making conflicts constructive is not unique to this book. Virtually all models of conflict management focus on process as the primary tool for making conflicts constructive. Other concepts in this book's model that are not unique include the concept of identifying what parties have in common as the foundation for working out their differences the concept of setting behavioral ground rules for respectfulness and productive communication between principals the concept of using the steps of the problem-solving process as steps for identifying and negotiating resolutions to conflicts The more unique features of this book's model for managing church conflicts are these: First, this model prescribes a way of dealing with conflicts as a moral, ethical endeavor: a self-conscious applied Christian ethic in light of a Page 11 Christian worldview.
