By Joseph Berk Joe Berk is a consultant working in the field of quality management and especially in the technology military and munitions sectors., Susan Berk
There are lots of criteria, equipment and maybe such a lot complicated, yet most significantly of all acronyms in use within the box of caliber administration, and particularly so within the box of technology-based items. From the probably uncomplicated options of ISO 9000 (and the army MIL criteria from which that grew) to statistical and analytical tools like Statistical strategy regulate (SPC) the variety of complexity and compliance is unbelievable. What the common caliber engineer or supervisor wishes is a straightforward advisor to what those are, how they relate to each other and so much significantly easy methods to reap the benefits of and enforce the advantages of each one. This ebook presents that counsel. Written through a top quality advisor with over two decades event in just those fields, together with paintings with the united states safeguard division, Boeing, Lockheed-Martin, Raytheon, and plenty of different prime businesses, this ebook presents an simply digestible toolbox of strategies to caliber and administration difficulties for each engineer, supervisor or even scholar searching for these solutions for the medium to high-technology quarter production corporation. this can be a hugely useful e-book such as the entire significant issues in caliber in addition to case stories from proper real-world events but with no the necessity to struggle through reams of reference fabrics and foreign criteria verbiage. if you want to unravel difficulties like those, you wish this publication. Targetted on the expertise corporation engineer and caliber supervisor hugely illustrated, entire topic assurance functional examples and case stories used all through
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Extra info for Quality Management for the Technology Sector
Sample text
We recommend that rework data be presented monthly, in the same manner described for scrap reporting: a Pareto chart showing the types and quantities of items reworked, and a Pareto chart showing rework costs. The first and second Pareto charts provide the same kinds of data (and the same usefulness in guiding corrective action) as do the Pareto charts discussed earlier for nonconforming parts quantities and costs. Corrective action should be focused on those items 30 It makes sense to keep track of suppliers' quality performance to guide the award of future contracts based on supplier quality history, which drives the true cost of doing business with a supplier.
Quality measurement should be based on the quantity and costs of nonconformances. Poor quality raises costs unnecessarily, as poor quality increases the size and cost of the hidden factory (the scrap and rework content). Value and quality can be most efficiently improved by measuring nonconformances in terms of quantity and cost, and systematically attacking the dominant nonconformances. The remainder of this chapter (and most of the rest of this book) describes how to implement management systems to accomplish the above.
Work Area Quali~ Data. In many cases, the people on the factory floor or those who are actually providing services to your customers are the ones who can do the most to improve quality. For that reason, it makes sense to provide work-area-specific quality data. We recommend prominently displaying Pareto charts in each work area (or the office area of service industry members) to show the nonconformances for that work area. We also recommend annotating the top three or four items on these Pareto charts to describe the corrective actions under way.
