By Greg Brue
THE BRIEFCASE BOOKS sequence Now translated into eleven languages! This reader-friendly, icon-rich sequence is needs to analyzing for all managers at each point All managers, no matter if fresh to their positions or good demonstrated within the company hierarchy, can use a bit "brushing up" every now and then. The skills-based Briefcase Books sequence is full of principles and methods to aid managers develop into extra able, effective, powerful, and invaluable to their organisations. layout for 6 SIGMA Six Sigma has revolutionized the ways that businesses meet and beat contemporary stringent caliber expectancies. yet reaching Six Sigma effects first calls for Six Sigma construction blocks. layout for 6 Sigma unveils a scientific method for permitting the layout of goods, companies, and strategies to fulfill Six Sigma caliber degrees. Designed to be simply learn and carried out, this concise Briefcase e-book indicates managers in any respect degrees how you can contain Six Sigma on the earliest phases of just about any production strategy. listed below are DFSS's options for: Optimizing the layout technique to accomplish Six Sigma functionality Integrating Six Sigma from the outset of latest product improvement Self-examinations, explanatory sidebars, and chapter-ending checklists
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Six Sigma for Managers (Briefcase Books Series) by Greg Brue PDF
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Example text
To briefly show how benchmarking works, let’s return to the residential loan processing department in Chapter 1. Imagine that you’re a customer waiting for the department to process your application. You’re in a hurry. In other words, your CTQ requirement is promptness. But one week passes, then two, and then three .... The lending institution, by not meeting your CTQ Choose Your Benchrequirement, risks alienatmarks Carefully ing you (and probably Don’t benchmark only simimany other customers) and lar processes in the same industry, unless you want to quickly improve a increases its cost of services sold (COSS).
2 Why Do Six Sigma? The secret of success is constancy of purpose. —Benjamin Disraeli (1804-1881) N ow that you are beginning to get a sense of the power of Six Sigma management, we explore in more depth reasons for adopting this approach. How many reasons do you need? Six Sigma allows you to achieve the constancy of purpose that is the secret to success, by focusing your efforts on understanding the variations in your processes and the defects that result. Here are the basic results: • • • • • • Money Customer satisfaction Quality Impact on employees Growth Competitive advantages 21 Copyright 2002 by the McGraw-Hill Companies, Inc.
A company that reduces its costs of doing business, meets the expectations of its customers more effectively and efficiently, earns a reputation for quality, and fosters a culture of dedication and pride will certainly enjoy advantages over its competitors. It can provide higher-quality outputs at a lower cost. If you need further proof of the competitive advantages of Six Sigma, just check out the gains achieved by the companies that have invested in implementing Six Sigma: • At General Electric, Six Sigma added more than $2 billion to the bottom line in 1999 alone.
