By Jerry L. Harbour
Functionality size
Types of functionality Measures
A family members of Measures
Performance size Hierarchies
Collection and Distribution
Performance degree monitors
Putting all of it jointly
Further Reading.
summary: functionality dimension
Types of functionality Measures
A kinfolk of Measures
Performance size Hierarchies
Collection and Distribution
Performance degree monitors
Putting all of it jointly
Further analyzing
Read Online or Download The Basics of Performance Measurement, Second Edition PDF
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Additional info for The Basics of Performance Measurement, Second Edition
Sample text
Control measures unfortunately are of little value or use after the fact. 8 A typical control chart. 8 9 10 11 12 22 • The Basics of Performance Measurement Predictive Measures Predictive measures are used to infer into the future or extrapolate from one performance measure in one setting or environment to another. They attempt to predict what may happen but to date has not happened. Such predictive “what may happen” interpretations are often predicated or based on “what has already happened” descriptive measures.
In adopting a process view, all process elements, including in-between transport steps, are more easily captured and aggregated. As such, always try to avoid creating lower-level performance measures with associated missing gaps. Performance Indexes Recently, some organizations are translating performance measurement hierarchies into performance indexes. An index represents a number (or sometimes a formula) expressing some property or ratio of something, such as a price index. For example, the United Nations has developed a composite index called the Human Development Index (HDI).
In this case, a lower grade of ore may be positively offset by significantly lower associated production costs. Accordingly, per-unit measures can help us directly compare the performance of two similar but different things. They can also help an organization make better fact-based decisions—the real end goal of any performance measurement system. Per-unit measures can help any organization make better fact-based decisions and associated comparisons. Units of Measurement • 51 For example, how would you compare the performance of two different basketball scores involving four different teams?
