By Calhoun W. Wick, Roy V. H. Pollock, Andy Jefferson
Read Online or Download The Six Disciplines of Breakthrough Learning: Second Edition; How to Turn Training and Development into Business Results (Pfeiffer Essential Resources for Training and HR Professionals) PDF
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Additional info for The Six Disciplines of Breakthrough Learning: Second Edition; How to Turn Training and Development into Business Results (Pfeiffer Essential Resources for Training and HR Professionals)
Example text
A program that will increase customer satisfaction is worthy of investment; a program that delivers only attendee satisfaction is not. Learning and development’s task is not completed until learning has been transferred and applied in a way that produces results; the measure of its success is in business terms. indd 30 6/17/10 3:22:22 PM Define Business Outcomes 31 “Effective training occurs when it is fully transferred and when performance achieves or exceeds business goals” (Wall & White, 1997, p.
The group is tracked and supported during the application (post-program) phase. 1 2 3 4 5 9. On-the-job results are measured based on desired outcomes identified prior to the program. 1 2 3 4 5 An active continuous-improvement process is used to strengthen the preparation, program, and learning transfer. 1 2 3 4 5 10. Deliver 2. Drive 1 2 3 4 5 Deploy The business needs are well understood. Anticipated on-the-job results of the training are clearly defined and measurable. Document 1. Design Define 1 = Not at all 2 = To a small extent 3 = Somewhat 4 = To a large extent 5 = To a very great extent Total Score: Scoring Instructions: Add the numeric value (1 to 5) of all boxes selected.
4). This sequence of events is relevant to both defining outcomes (D1) and documenting results (D6). A change in behavior will be the first evidence that the program is having the desired effect. It is therefore a leading indicator of business impact. 3. indd 33 Market Penetration Increase Productivity Decrease Input Costs Increase Output 6/17/10 3:22:24 PM 34 The Six Disciplines of Breakthrough Learning On the other hand, a program that fails to change behavior is unlikely to deliver results and needs to be examined to understand the root cause(s) of the breakdown.
